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Frequently Asked Questions
Close All | Open AllA: Car alarms are inadequate in preventing break-ins or even auto theft. Many cities are evenpassing ordinances banning car alarms. The “Club” can be cut and removed, doing nothing toprevent auto theft or break-ins. LoJack might get your car returned but will not tell you who wasresponsible. None of these systems prevents individuals from “keying” your car, denting yourcar or committing a hit and run violation. The Mobile Watchman™ EDR system allows you tosee who is committing a crime against your vehicle, giving you the power to identify the criminaland have them prosecuted. While Mobile Watchman™ EDR may not prevent crime, it putscriminals behind bars.
EDR - Firmware Version 1.15 for LED systems
EDR - Firmware Version 1.15 for LED systems
Systems which have a LED (Light Emitting Diode) will download these files.
Similar to this one pictured:
This Firmware is for our EDR (Event Data Recorder) system.
Why Should I Update My Firmware?
It is important to update the firmware (also called “flashing the ROM”) as part of regular maintenance when On Board Systems makes important changes and upgrades. In addition, specific firmware updates helps to keep the system performing optimally. Firmware updates are created for, but are not limited to, the
following reasons:
- To provide critical problem fixes that ensure system stability, such as upgrades that may prevent system unresponsiveness and other issues that could put the system at risk.
- To correct product issues, such as ROM or processor functionality.
- To improve system performance or make the system more serviceable
On Board Systems has developed a simple method for updating the firmware.
What is firmware?
Firmware is a software program that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior of the system when it is first switched on and for passing control of the components to the operating system. When referring to the firmware on the board of the system, it is called the System ROM or the BIOS. System options have firmware that can be updated. For the purposes of this paper, it will be referred to collectively as “firmware.”
How Do I Update My Firmware?
Once a firmware update is available, the next step is to install the update onto the system. OBS has one method for updating firmware, making the process easy. The following paragraphs discuss updating the firmware and provides information on how to perform the update. Currently, there is one method for updating firmware on OBS systems.
Your firmware update will depend on the system you are using. On Board Systems has released two products for the EDR family and your system is in one of these categories. Your Data Recorder uses either a Speaker or has a LED (Light Emitting Diode) for notification. If you are unsure which system you are using please call us for support.
CHOOSING THE WRONG FIRMWARE FOR YOUR SYSTEM WILL CAUSE DAMAGE TO YOUR SYSTEM. PLEASE INSURE YOU DOWNLOAD THE CORRECT EDITION.
Systems which have a LED (Light Emitting Diode) will download these files
Instructions:
Choose the model of system you are using.
Follow the link to the firmware folder where you will find firmware and command files for your system.
There are four files which must be put onto your SD card:
FIRMWARE.EDR - Standard firmware update
FWSYSTEM.EDR- Standard firmware update for internal backup firmware
FMTSDINT.EDR - this file tells the system to FORMAT the internal SD card.
FMTSDEXT.EDR - this file tells the unit to FORMAT the external SD card. After the format is complete, CONFIG.EDR will rewritten to the SD card or you may recreate your configuration file.
All of these files need to be copied to the root directory on the external SD card. When the are copied, the system will perform the upgrade and/or format.
The actual process requires several reboots of the device, so you need to leave the card in for a couple of minutes.
The sequence your system will perform is to:
1. Boot up and read CONFIG.EDR
2. Process FIRMWARE.EDR file and reboot
3. Process FWSYSTEM.EDR file and reboot
4. Process FMTSDINT.EDR
5. Process FMTSDEXT.EDR
6. Write out config, and reboot
7. Start normal operation
After you have the files saved to your desktop you will need to have the Secure Digital (SD) Card available.
1. Unlock the SD card by lifting the tab on the side which will unlock your card
2. Insert your card into the computer (cancel any windows which may pop up
3. Make any backups of the folders and events on your SD card you wish to keep
WARNING:
This update WILL Format your SD Card and WILL remove all data from the card. Be sure to save any important files to your hard drive before formatting the card. Ignore errors which may occur.
4. You will now need to open the ZIP file and extract the files to your SD Card:
FIRMWARE.EDR
FWSYSTEM.EDR
FMTSDINT.EDR
FMTSDEXT.EDR
5. The final step is to insert your card into your vehicle and the system will upgrade to the new firmware.
NOTE - IF YOUR CARD SAYS IT IS FULL PLEASE CONTACT US DIRECTLY FOR INSTRUCTIONS!
If you need assistance with this process, or would prefer for OBS to perform these tasks for you through remote control of your desktop please contact us.
Please call 303-777-2171 and we will be happy to assist.
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